PLEASE BE AWARE THAT YOU MAY RECEIVE TWO OR THREE DELIVERIES IF YOU HAVE ORDERED MORE THAN ONE ITEM.

YOU MUST CONTACT US FIRST BEFORE RETURNING AN ITEM. This isn’t because we want to fob you off, it’s because the item has to be returned to the correct warehouse – Please scroll down to Returning all items.

30-DAY MONEY BACK PROMISE: If you’re a first time customer and you’re not happy with the taste, we’ll send you another decaf. This is subject to postage and packaging that will be paid by you and that you agree the packet will be resealed and not used beyond 1 pot of tea or coffee.

We currently offer checkout shipping to the UK mainland for decaf tea, coffee and other products. If you need delivery to the Scottish Highlands, Northern Ireland, UK islands or elsewhere, please contact us before ordering — rates are quoted case by case and are not always available at checkout.

Extra customs charges may apply for products that take longer to arrive from overseas warehouses — we will not be responsible for these charges.

Some UK islands can ask for an order to be made without VAT added; get in touch with your billing and shipping address.

We cannot ship to PO boxes.

Remember: tea and coffee does not have VAT applied. The mainland shipping rates below are the amounts charged at checkout for our standard UK mainland service (no separate VAT line is added on that shipping method).

I LOVE DECAF LTD operates under English Law and is subject to UK consumer regulations. Registered in England and Wales. Address at Building 18 Gateway 1000, Whittle Way, Stevenage, SG1 2FP. Company number: 13537857.

We have partnerships with multiple warehouses across the UK and the world, which means products may be shipped from the UK or other locations. There may be delays beyond our control. If a return has been approved, send the product back only to the location we give you — do not use our office addresses; we will not accept liability if you ignore this notice.

Contact us immediately if you have any queries.

General delivery information

We use Royal Mail, Whistl, APC, DPD and DHL for UK deliveries.

UK mainland delivery (1–3 days) — weight-based rates charged at checkout (GBP):

≤250g — £2.99
251–500g — £3.49
501g–4.99kg — £3.99
≥5kg — £2.99

These bands match our live WooCommerce Flexible Shipping rates for UK mainland. Transit is typically 1–3 days after despatch. We aim to prepare and despatch orders within 2 working days (Monday to Friday, excluding bank holidays).

Next-day / express options and Highlands / islands rate tables previously shown on this page are not currently offered at checkout. Please contact us if you need those destinations or a faster service.

Free shipping is not available as a standard cart threshold — it only applies when a valid free-shipping coupon (or an eligible product shipping class where configured) is used at checkout. Do not assume postage is free.

If your delivery is under 2kg (including packaging) and you live in mainland UK, we generally use Royal Mail / equivalent tracked services. Heavier orders may go via DPD, APC or DHL.

For mainland UK standard deliveries, please allow 1–3 working days from date of despatch to receive your order. We’d ask that you only contact us if you have not received your order after 7 working days.

We will use all reasonable endeavours to meet these times, but cannot be held responsible for parcels delayed by third parties (for example poor weather).

If you do not receive your order within 10 working days from the date of despatch, please contact our Customer Services as soon as possible and within 45 days of placing your order. Outside that timeframe we may be unable to track the order or provide reimbursement.

We will replace damaged orders free of charge.

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Highlands, islands and large-volume orders may need a custom quote. Any additional charges not shown at checkout will be discussed with you before despatch.

Purchase and delivery of furniture: CHANNEL ISLANDS, THE ISLES OF SCILLY and the ISLE OF MAN

Yes, we sometimes can deliver to The Channel Islands, Isles of Scilly and the Isle of Man. However, you should contact us before your purchase, so we can give you an accurate price for the shipping, which could be lower than on the website. If you’re from these hard to reach areas, you’ve probably used to this.

Goods delivered within the Channel Islands, The Isles of Scilly and the Isle of Man may be liable for customs duties in accordance with Channel Islands import rules. As we offer delivery to the Channel Islands, the Isles of Scilly and the Isle of Man, please be aware of any applicable import charges.

If you are in the Channel Islands, please contact customer service after your purchase so that the VAT amount due is refunded if it’s due, if this applies.

Redelivery for all furniture orders

The first delivery attempt is absolutely free for furniture ONLY, however any subsequent delivery attempts or any changes made to the order such as re-delivery, change of address or contact details will have a charge.

This charge is counter levied onto the trade account as courier companies will invoice us for any changes.

The courier will automatically put this product on hold at the depot for the following 3 days until the charges have been paid, and thereafter if the charges are not paid in time, the product will be returned back to our storage unit leading to additional charges.

The charges and service levels are as below and VAT will be added on top of the below charges.

Unsuccessful deliveries due to wrong postcode.

Unsuccessful deliveries due to unavailability (despite being pre notified).

You may find the charges in the dropdown menu, and they must be paid PRIOR to re-scheduling the delivery.

Returning all items

We have partnerships with multiple warehouses across the UK and the world, this means if a product is approved for return that you MUST confirm with us the return address, BEFORE you send it back to us. If you send product back without prior approval and processing from us, you will be liable for an additional delivery charge to correct the error.

We do not always offer a returns or collection service in situations where items have been reported as faulty. These items will have to be returned by another courier service chosen by yourself and your own expense. Please refer to the top of this page for the returns procedure – You will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. You should also consider using a trackable shipping service with insurance. We can’t guarantee that we will receive your returned item due to high volumes and busy periods.

All items must be unused and in their original condition (including all labels and tags intact).

We cannot except the return of anything that has touched the body

Damaged or faulty items

You are required to notify us of any damage to the product within 1 day of the receipt of the products. Claims that are reported after this point will not be accepted.

Outcome of an approved return

Depending on the outcome, we may like to inspect or collect the item on a date agreed between us at the original shipping address and once we have checked that the products are faulty, we may at our discretion:

  1. Issue a credit note.
  2. Issue a discount.
  3. Provide you with a full or partial refund.
  4. Replace the products or a part of it such as knobs, legs, cushions etc.
  5. Repair the goods.

Handmade items

Some of our products are hand-crafted individually, and are hand-made from solid wood, and so any variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment or disappointment at a later stage. We regret we cannot treat any of the above variations as defects, as these are natural occurrences. No refunds will be given unless the item is faulty.