Delivery and returns
PLEASE BE AWARE THAT YOU MAY RECEIVE TWO OR THREE DELIVERIES IF YOU HAVE ORDERED MORE THAN ONE ITEM.
YOU MUST CONTACT US FIRST BEFORE RETURNING AN ITEM. This isn’t because we want to fob you off, it’s because the item has to be returned to the correct warehouse – Please scroll down to Returning all items.
30-DAY MONEY-BACK PROMISE: If you’re a first time customer and you’re not happy with the taste, we’ll refund you or send you another decaf. This is subject to postage and packaging that will be paid by you and that you agree the packet will be resealed and not used beyond 1 pot of tea or coffee.
We offer shipping to the UK mainland, Scottish Highlands and Islands for decaf tea and coffee, and all other products.
Extra customs charges may apply for the products that take between 1 to 3 months to arrive – We will not be responsible for these charges.
Some UK islands can ask for an order to be made without VAT added, just get in touch with your billing and shipping address.
We cannot ship to PO boxes.
Remember: Tea and coffee does not have VAT applied, only shipping does, as our couriers carry other items.
I LOVE DECAF LTD operates under English Law and it’s subject to UK consumer regulations. Registered in England and Wales. address at Building 18 Gateway 1000, Whittle Way, Stevenage, SG1 2FP. Company number: 13537857.
We have partnerships with multiple warehouses across the UK and the world, this means if a products will be shipped from the UK or other exotic beautiful places around the world. There may be delays according to how well the world feels at any one time, which is beyond our control. This also means that if a return has been approved, please make sure you send the product back to the correct location we give you, please do not use our office addresses, we will not accept liability, so do not ignore this notice.
Contact us immediately if you have any queries.
General delivery information
We use Royal Mail, Whistl, APC, DPD and DHL for UK deliveries. charges:
UK standard mainland delivery – 2-5 delivery:
0-99g – £1.49p +VAT (£1.79 inc. VAT)
100-250g – £3.33p +VAT (£3.99 inc. VAT)
251g-2.5kg – £3.33p +VAT (£3.99 inc. VAT)
2.5kg+ £3.33p +VAT (£3.99 inc. VAT)
Next day delivery:
£7.49 +VAT inc. VAT (£8.99 inc. VAT)
UK delivery for Scottish Highlands, Northern Island and outer regions of the UK:
£1.49p +VAT – 0-99g (£1.79 inc. VAT)
£7.49p +VAT – 100-250g (£8.99 inc. VAT)
£14.99 +VAT – 251-500g (£17.99 inc. VAT)
£19.99p +VAT – 501g-1kg (£23.99 inc. VAT)
£24.99p +VAT – 1.01kg-2.5kg (£29.99 inc. VAT)
£29.99p +VAT – 2.51kg+ (£35.99 inc. VAT)
If you are outside of UK mainland, get in touch and we’ll see if we can give you a discount either on the shipping or the products themselves, as our shipping charges will vary case by case, the ones you see above or on the site are averages.
If your delivery is under 2kg in weight (including packaging) and you live in mainland UK we vie you the option to select Royal Mail 48 service which generally take 2-3 days to get to you. This service isn’t tracked but you will get a reference to let you know its on its way to you. You can also select the faster but more expensive DPD next working day service which is fully tracked.
If your order weighs more that 2kg (including packaging) we will generally send via DPD, APC or DHL next working day.
For mainland UK standard deliveries, please allow 5 working days from date of dispatch to receive your order. We’d ask that you only contact us if you have not received your order after 7 working days.
For mainland UK express deliveries, please allow 2 working days from date of dispatch to receive your order.
Anywhere like Scottish Highlands and UK Islands, delivery will most likely take longer, and delivery of furniture could be up to 2 weeks, though it’s usually within 1 week.
For Standard delivery including free postage deliveries, our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system.
If your order value is below £150 and weighs less than 4kg and you have selected standard delivery, your order will be despatched with Royal Mail which is a tracked delivery service. Once your order has been dispatched you will be sent a link to track your order.
If your order value exceeds £150 or weighs over 4kg and you have selected standard delivery, your order will most likely be despatched with a courier. Orders despatched with couriers are tracked and will require a signature on delivery. Once your order has been dispatched you will be sent a link to track your order.
For Express deliveries [UK only], orders received before 1.00pm (Mon – Thurs) will be processed and despatched on a priority basis to ensure it reaches you within 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 1.00pm on a Thursday but before 1.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). Our express service is handled by DHL and APC; we aim for you to receive your order within 2 working days (Mon-Fri). DHL or APC will contact you by email to help you track your order once it has been despatched. Our express delivery service DOES NOT guarantee your order for next day delivery, even if it was placed before 2.00pm (Mon – Thurs).
We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
If you do not receive your order within 10 working days from the date of despatch, please contact our Customer Services. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
We will replace damaged orders free of charge.
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
Highlands and Islands orders may be subject to additional shipping charges beyond what is seen on this website. If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.
Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
Purchase and delivery of furniture: CHANNEL ISLANDS, THE ISLES OF SCILLY and the ISLE OF MAN
Yes, we sometimes can deliver to The Channel Islands, Isles of Scilly and the Isle of Man. However, you should contact us before your purchase, so we can give you an accurate price for the shipping, which could be lower than on the website. If you’re from these hard to reach areas, you’ve probably used to this.
Goods delivered within the Channel Islands, The Isles of Scilly and the Isle of Man may be liable for customs duties in accordance with Channel Islands import rules. As we offer delivery to the Channel Islands, the Isles of Scilly and the Isle of Man, please be aware of any applicable import charges.
If you are in the Channel Islands, please contact customer service after your purchase so that the VAT amount due is refunded if it’s due, if this applies.
Redelivery for all furniture orders
The first delivery attempt is absolutely free for furniture ONLY, however any subsequent delivery attempts or any changes made to the order such as re-delivery, change of address or contact details will have a charge.
This charge is counter levied onto the trade account as courier companies will invoice us for any changes.
The courier will automatically put this product on hold at the depot for the following 3 days until the charges have been paid, and thereafter if the charges are not paid in time, the product will be returned back to our storage unit leading to additional charges.
The charges and service levels are as below and VAT will be added on top of the below charges.
Unsuccessful deliveries due to wrong postcode.
Unsuccessful deliveries due to unavailability (despite being pre notified).
You may find the charges in the dropdown menu, and they must be paid PRIOR to re-scheduling the delivery.
Returning all items
We have partnerships with multiple warehouses across the UK and the world, this means if a product is approved for return that you MUST confirm with us the return address, BEFORE you send it back to us. If you send product back without prior approval and processing from us, you will be liable for an additional delivery charge to correct the error.
We do not always offer a returns or collection service in situations where items have been reported as faulty. These items will have to be returned by another courier service chosen by yourself and your own expense. Please refer to the top of this page for the returns procedure – You will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. You should also consider using a trackable shipping service with insurance. We can’t guarantee that we will receive your returned item due to high volumes and busy periods.
All items must be unused and in their original condition (including all labels and tags intact).
We cannot except the return of anything that has touched the body
Damaged or faulty items
You are required to notify us of any damage to the product within 1 day of the receipt of the products. Claims that are reported after this point will not be accepted.
Outcome of an approved return
Depending on the outcome, we may like to inspect or collect the item on a date agreed between us at the original shipping address and once we have checked that the products are faulty, we may at our discretion:
- Issue a credit note.
- Issue a discount.
- Provide you with a full or partial refund.
- Replace the products or a part of it such as knobs, legs, cushions etc.
- Repair the goods.
Some of our products are hand-crafted individually, and are hand-made from solid wood, and so any variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment or disappointment at a later stage. We regret we cannot treat any of the above variations as defects, as these are natural occurrences. No refunds will be given unless the item is faulty.